Instructions on cancellation

Consumers have a thirty days right to cancel.

Right to cancel
You have the right to cancel this contract within thirty days without giving any reason. The cancellation period will expire after thirty days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Yeghia Ghazaryan, Graubündener Str. 54, 28325 Bremen, Deutschland, info@arrivly.com, Phone: 4915209446489) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

You can also electronically fill in and submit your statement according to the explanations and forms that can be found in our Returns Support Centre accessible through your Amazon account. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not exist for the f ollowing contracts:

  • Contracts for the supply of goods that are made to the consumer’s specifications, i.e. non- prefabricated goods made on the basis of an individual choice of or decision by the consumer or are clearly personalized.

  • Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

Model cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to us.)

— To Yeghia Ghazaryan, Graubündener Str. 54, 28325 Bremen, Deutschland, info@arrivly.com

— I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*)

— Ordered on (*) / received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this for is notified on paper)

— Date

(*) Delete as appropriate

Without prejudice to your statutory rights, we offer you the following voluntary return guarantee:
Products that you purchase from us may be returned to us within 30 days of receipt of the goods, provided that there are no grounds for exclusion, the goods are complete and in the same condition as when they were received.
New goods need to be new and unused when they are being returned as well as complete. Used goods may not contain any further signs of usage or damage. Goods for which you do not have a right to cancel cannot be returned, even under the voluntary return guarantee. Further details in particular about the cost of return can be found here: www.amazon.de/gp/help/customer/display.html?language=en_GB&nodeId=200804690. The same applies for any extended return periods, if applicable.

This return guarantee does not limit your legal rights and therefore also not your statutory right to cancel as described above.


Widerrufsbelehrung erstellt mit dem Trusted Shops Rechtstexter in Kooperation mit FÖHLISCH Rechtsanwälte.